Set up Helpdesk

To start using Contlo’s Helpdesk for your product, follow the steps below to set it up.

New User

If you are a new user of Contlo, follow the steps below:

1. Sign up in Contlo with your Google account or manually via Email.
2. On the next page, enter the required details (Email, Name, Password).
3. On the Complete your profile page, enter the details about your business (Company website, Phone number, etc).
4. On the Let’s Get Started screen, select Helpdesk and click Proceed. It opens the Contlo's Helpdesk Dashboard.
5. Set up the following to start using Contlo’s Helpdesk tool:
   1. Connect your Store
   2. Invite your Team Members
   3. Set up Channels
   4. Start Conversations

Existing User

If you have already been using Contlo’s Marketing tool, you can start using Contlo’s Helpdesk tool by opening the Conversations tab.

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As an existing user, you will have access to the free version of the Helpdesk tool, which allows you to resolve up to 50 support queries.